Return & Refund
Return Period
Customers can return within 15 days of receiving their order. You can request an exchange.
Eligibility for Return
- Product should be in original packaging.
- It is necessary to have the original invoice with the product.
- Return only in cases of defective, damaged, or wrong item delivery.
This exchange will be accepted.
Non-Returnable Conditions
- Product may have been damaged by customer misuse, mishandling, or incorrect installation.
- Product's original packaging or accessories are missing.
Refund Process
- After refund request approval, refund will be processed within 7-10 business days and in the original payment method (UPI, Card, Wallet).
- If a request is made to replace the product, the replacement product will be dispatched within 5-7 days.
Shipping Charges
- If the product is defective or damaged, we will bear the return shipping charges.
- If the customer returns the product after changing his preference (change of mind), the shipping charges will have to be borne by the customer.
Return Process
Initiate a Return:
- Go to "Return/Refund" section on our website and fill the return request form.
- Alternatively, contact our customer support.
Product Pickup:
- After return request approval, pickup will be scheduled.
- Product must be packed in original packaging at the time of pickup.
Contact Us
For return or refund related queries contact us:
Email: Info@hyverb.com
Phone: +91-9119043556
Support Hours: 10:00 AM - 6:00 PM (Monday to Saturday)